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Frequently Asked Questions

  • Steps to change your billing profile/ language / billing account: Click Here

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here
Access all questions

Board Committees

Audit Committee

Crédit Agricole Egypt’s Audit committee ensures the strict adherence to the banking laws, governance and Group regulations. In addition, it ensures the respect of the bank’s internal policies and procedures. The Committee’s mandate is to ensure a high level of clarity, transparency and reliability of all financial statements.  The Committee maintains a close relationship with the bank’s auditors internal and external, audit, compliance, risk and financial matters.
The Audit Committee presents recommendations to the Board of Directors for approval.

Risk Committee

As per the Bank’s Governance Regulations, the objective of the Risk Committee is to assist the Board of Directors in fulfilling its oversight responsibilities in respect to business risk and the relevant control processes, the profile risk. This committee is also mandated for risk management, reviewing risk policies and presenting recommendations to the Board.

Governance, Nomination & Remuneration Committee

The purpose of the Governance nomination and remuneration committee is to assist the Board in matters relating to its composition, structure, policies and processes. It also supports the Board to meet all relevant legal and regulatory requirements and to achieve global corporate governance best practice standards. The committee is also mandated to facilitate the Board and management’s objective of increasing the long- term value of the Bank. The committee assists in actions of and determination of remuneration for Senior Management and Board Members.

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